You can exchange products within 30 days after receiving them. We will ship the replacement product(s) for free. The costs for return shipping are payable by you.

Please do the following:

• send us a message through the contact form
        - tell us the order date
        - tell us which products you want to exchange
• we will send you a return form by email
• we kindly ask you to use this form when sending items back to us.
  When you send products to us, we kindly ask you to make sure they are clean, unwashed and neatly packaged, so that we can make them suitable for sale again.

Yes, after receiving your items, you have 15 days to withdraw your order + 15 days thereafter to send items back. If you return a complete order, we refund the full amount, including the initial shipping costs, within 14 days. Otherwise we refund what you paid for the items you didn't keep. The costs for return shipping are payable by you.

Please do the following:

• send us a message through the contact form
        - tell us the order date
        - tell us which products you want to return
• we will send you a return form by email
• we kindly ask you to use this form when sending items back to us

When you return products to us, we kindly ask you to make sure they are clean, unwashed and neatly packaged, so that we can make them suitable for sale again.

If you accidentally entered the wrong address when ordering and your order has already been shipped, we will of course be happy to send it again to the correct address. The extra shipping costs will have to be paid by you.

We split the costs fairly. You pay the postage fee for items that you don't want to keep, we pay for sending replacement products.

If you have entered a discount code and then cancelled the transaction, it's possible the code no longer works. You are always welcome to email us so we can reset it or send you a new code. Was the discount code only valid for a certain period of time and has it expired? In this case, you can try again with the next promotion.

It doesn't! It will remain valid until you have used all its value. So ... what are you waiting for? Give the gift of love!

No, you can use only one discount code per order. Have you received gift vouchers? These can be combined by entering the codes one by one.

We offer trusted payment methods for each country, such as iDEAL, PayPal, Sofort, Bancontact, Klarna or credit card. By the way, we don't send paper invoices. Confirmations and receipts are sent by email.

Of course. But please try them over another pair of underpants. If you return products to us, please make sure they are clean, unwashed and neatly packaged, so that we can make them suitable for sale again.

Sorry to hear that, please email us directly via this page! We will get back to you within two working days, usually faster. We're dedicated to good quality and service, so if something is wrong we want to know straight away.

Please don't hesitate to contact us!

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The European Commission offers a platform for Online Dispute Resolution (ODR) for consumers. You can find it here: https://ec.europa.eu/consumers/odr/. We voluntarily participate in a dispute resolution procedure.